by David Pinto
We're seeing a shift in skills and policies that are meant to make both customers and employees happy.
Management skills are the best way to make employees happier at work. It turns out that the key to workplace happiness is Empathy. It helps managers understand the different problems that people on their team face and come up with concrete, person-centered solutions.
People who lead should be empathetic.
It's important for you to know that each of your employees comes from a different background and has different experiences that make them show up at work, deal with problems, and work toward their professional goals in different ways. Managers and leaders must learn to understand the unique problems that each member of their team has to deal with, so they can help them. It doesn't matter if you run a small online business or a big company with a lot of different offices. Your management team will need empathy to solve problems.
An empathetic leader not only understands what their employees are going through but also works to build relationships and make life easier for their teams. Senior managers who don't have empathy can turn away more people and make your attrition rate go up if they don't show that they care. It also hurts the morale of the team and slows down work.
Employees who aren't happy at work have a direct impact on the company's performance. Forbes used the average salary rate for 2019 to figure this out. They say that low employee engagement in a small business with less than 250 employees can cost up to $3 million a year.
If you want to run a successful business, you need to be empathetic. Happy employees are 60% more likely to remain in the company for five years or more.
SOLUTION
What if we were to tell you that there are tools on the market today that can alert you if there is a cause for concern in your organization? What happens when corporate culture begins to deteriorate, and you don’t even know about it, because the reviews are yearly…
ELEFense can help. ELEFense analyses company sentiment & keywords to reveal Enterprise Cultural Health and quantify how people feel in real time to give you an unprecedented insight of trends and events.